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The encyclopedia · Strategy & Leadership · Strategic decision · 2001

VisionSpring sold reading glasses door to door, skipping the eye exam

VisionSpring sold ready-made reading glasses door-to-door through local women, skipping the eye exam, to correct presbyopia where optometrists were scarce.

VisionSpring (originally Scojo Foundation)

the move

Jordan Kassalow, an optometrist, encountered the scale of the problem directly during a vision-screening trip to Mexico's Yucatan Peninsula, where a boy who appeared to have a learning disability turned out simply to need corrective lenses. Presbyopia, the age-related loss of near vision that typically begins around 40, is one of the most common and cheapest-to-correct vision problems worldwide, yet it went undiagnosed and uncorrected for hundreds of millions of low-income adults.

The conventional response -- clinics offering individualized eye exams followed by custom-fitted glasses -- could never reach that population at scale: credentialed optometrists were structurally scarce in rural and low-income regions, and a custom pair of glasses cost far more than a day's wages for people earning around $4 a day. Kassalow founded the Scojo Foundation (later renamed VisionSpring) in 2001 to test a different starting assumption: that most presbyopia correction did not need a clinical process at all.

why it works

  • Presbyopia needs only a few standard diopter strengths, not custom prescriptions.
  • Skipping the exam removed the dependency on scarce optometrists.
  • Mass-produced glasses cost a dollar or two, affordable for low-income buyers.
  • Local women sellers used existing informal commerce channels, scaling distribution.
the payoffskipped exam, sold pre-set diopter glasses door-to-doorclever

what transfers

When a scarce professional bottlenecks a service, check if most customers need only a few standard variants; if so, strip the individualized step and sell them as a commodity via informal channels.

what came after

A 2018 Lancet Global Health RCT found tea pickers given reading glasses picked 21.7% more, some over 30% more.

references

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same kind of clever