Kaiser taught its nurses the submarine fleet's script for being heard

the problem

Urgency died crossing the hierarchy

the move

Imported SBAR — the submarine fleet's situation/background/assessment/recommendation format — for nurse-to-doctor escalation.

the payoff

SBAR became the default clinical communication standard across US healthcare.

filed under

The handoff

was it genius?

same kind of clever

• 2008 · WHOThe WHO borrowed aviation's pre-flight checklist and surgical deaths nearly halved
• 2003 · Great Ormond Street Hospital × FerrariA children's hospital hired Ferrari's pit crew to redesign how patients change hands