#1421 1982 · Greyston Bakery · food manufacturing / social enterprise
Hiring With No Interviews, No Resumes, No Questions
问题
The long-term unemployed can't get first jobs: resumes, interviews and checks are filters built to exclude them.
背景
Greyston Bakery was founded in 1982 by a Zen Buddhist group led by Roshi Bernard Glassman, with the mission of employing people the labor market had written off, in Yonkers, New York.
Its signature innovation is what the bakery calls Open Hiring: anyone who wants a job takes the next available slot, first come, first hired, with no interview, no resume and no background screening. New workers enter a supported apprenticeship, with foundation services (housing help, childcare, training) wrapped around the job.
换别人会怎么做
Refine the interview process with better tests and stricter background checks.
他们看到了什么
Interviews predict poorly for people whose records hide them; a paid apprenticeship is the only honest test. Delete the filter, structure the first months, and the 'unhirable' queue becomes a staffed production line.
那一手
Replace selection with structure. Instead of using interviews to predict who will succeed, Greyston hires whoever is next in line and lets a supported apprenticeship do the filtering: those ready to work stay, while services address the barriers, housing, childcare, skills, that a screen would otherwise have to guess at. The jobs go to people filters would have excluded, and the bakery keeps its ovens staffed.
为什么管用
An interview infers future behavior from a past the applicant may never have had a chance to build; open hiring observes actual work directly, support services remove the causes of failure the filter was proxying for, and measured turnover is no worse.
值了多少
Apprenticeship graduates show below-average annual turnover of 33%, versus about 42% across industries (NYU Stern case study).
什么时候会失灵
It fails where the work leaves no ramp-in period for error, where support services are absent (unaddressed homelessness and childcare sink any hire), and if the queue grows much faster than positions, when fairness depends entirely on transparent line management.
后来呢
Open Hiring became a studied model of barrier-free employment, with replication guides and a center dedicated to spreading the practice to other employers.
资料来源
- [1]Case Study: Greyston BakeryNYU Stern School of Business, 2018stern.nyu.edu
流传很广，但只有部分可考。按传闻收录。